Piedmont Crossing Receives Bronze Status

October 10, 2018

Piedmont Crossing retirement community in Thomasville, NC  was presented with the Bronze Commitment to Quality Award for their commitment to improving the lives of residents through quality care at the annual AHCA/NCAL’s 69th Annual Convention and Exposition in San Diego, California this week.  The award was accepted by Susan Young, Director of Clinical Services for United Church Homes and Services, the parent organization of Piedmont Crossing.  Keynote speaker for the prestigious event was Nancy Pelosi, House Minority Leader.

The distinction is the first of three progressive award levels through the National Quality Award Program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), the leading association for long term and post-acute care. The program honors association members across the country that have demonstrated their dedication to improving quality of care for seniors and persons with disabilities.

“We are proud to be honored for our commitment to improving quality,” said Jan Briggs, health center administrator at Piedmont Crossing. “Working together to reach this milestone has made our team even better and we will not stop improving.”

The National Quality Award Program, established by AHCA/NCAL in 1996, is based on the core values and criteria of the Baldrige Performance Excellence Program, which also serves as the foundation for the metric-based AHCA/NCAL Quality Initiative. The Baldrige framework helps organizations among different business sectors improve organizational effectiveness and achieve strategy-driven performance.

The Award Program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision, mission statement, and key strengths and challenges. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained Examiners review each Bronze application to determine if the center has met the demands of the criteria. As a recipient of the Bronze - Commitment to Quality Award, Piedmont Crossing may now move forward in developing approaches and achieving performance levels that meet the Silver - Achievement in Quality Award criteria.

“I applaud the Piedmont Crossing team for taking this important step towards quality improvement,” said the AHCA/NCAL National Quality Award Board of Overseers Chair Alana Wolfe. “I encourage them to continue on their path to achieving superior outcomes.”